We want you to be confident in your purchase. If a watch isn’t right, here’s how returns and
refunds work.
Return window
You may request a return within 30 days of delivery.
Eligibility & condition
To be eligible, the item must be:
– Unworn and undamaged, in fully resalable condition.
– Returned with all original packaging, tags, protective materials, and included items
(box, papers, extra strap, etc.).
Items returned worn, altered, sized, or missing components may be refused or subject to a
deduction.
Non-returnable items
The eligibility conditions above apply to all orders; we do not currently designate specific watches as non-returnable.
How to return
- Contact info@beepwear.com with your order number to request a return.
- We’ll confirm eligibility and provide return instructions.
- Pack the watch securely in its original packaging and ship it with a tracked service.
Return shipping is arranged and paid by the customer, except where an item arrived damaged, faulty, or incorrect — in which case BeepWear covers it.
Refund timeline
Once we receive and inspect your return, we’ll notify you and process the refund to your
original payment method within 5–10 business days. Your bank may take
additional time to post it.
Exchanges
Prefer a different reference, size, or strap? Contact us — we’ll arrange an exchange subject
to availability, following the return process above.
Damaged, faulty, or incorrect orders
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours
with photos. We’ll cover return shipping and send a replacement or full refund — your choice.