Products
Are the watches authentic?
Yes. Every timepiece is sourced through legitimate channels and presented with accurate
specifications and honest imagery. See our Authenticity Guarantee.
What is included with my purchase?
Each watch ships with its presentation box and warranty card; any additional items are listed
under “What’s Included” on the product page.
How do I choose the right watch?
Our Buying Guides cover movements, materials, sizing, and features
to help you decide.
Orders
How do I place an order?
Add items to your bag and follow the secure checkout. Guest checkout is available.
Can I cancel or modify my order?
Contact us as soon as possible — we can usually update or cancel before dispatch, not after.
Payments
Which payment methods are accepted?
See the Payment Policy. We show all available methods at checkout.
Is my payment secure?
Yes — payments are encrypted and processed by a PCI-compliant gateway; we don’t store your
card details.
Shipping
How long does shipping take?
Typically business days after dispatch, depending on destination. See the
Shipping Policy.
Do you ship internationally?
Yes, to our supported regions. Import duties may apply on international orders.
Can I track my order?
Yes — you’ll receive a tracking link by email, and it’s available in your account.
Returns
How do I return a product?
Contact us within the return window with your order number; see Returns & Refunds.
When will I receive my refund?
Within business days after we receive and inspect your return.
Warranty
What does the warranty cover?
Manufacturing defects under normal use — see the Warranty Policy.
How do I submit a warranty claim?
Contact us with your order number and details; we’ll guide you through it.
Account
How do I create an account?
Register during checkout or from the account page.
How do I reset my password?
Use “Forgot password” on the login page to receive a reset link.
Support
How do I contact BeepWear?
See the Contact page for email, hours, and response times.
What are your customer service hours?